Privacy Policy

Mbmwine respects your privacy. This policy explains how we collect, use, store, and protect your personal data when you interact with our website or services. It applies to all visitors, clients, and partners.

1. Data We Collect

• Contact form data: name, email address, phone number, and any message you submit.
• Technical data: IP address, browser type, device information, and pages visited (via analytics).
• Communication data: records of correspondence if you contact us via email or phone.

2. How We Use Your Data

• To respond to your inquiries and provide viticulture consultancy services.
• To improve our website and service offerings through analytics.
• To comply with legal obligations and protect our rights.

3. Cookies & Tracking

We use essential cookies for site functionality and optional analytics cookies (e.g., page views, session duration). You can manage cookie preferences in your browser settings. Third-party analytics providers may process anonymized data on our behalf.

4. Data Sharing & Third Parties

We do not sell your data. We may share it with trusted third-party processors (hosting provider, email service, analytics platform) solely for operational purposes. All processors are contractually bound to protect your data.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are kept for up to 24 months after last communication.

6. Your Rights

Depending on your jurisdiction (including GDPR and CCPA), you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent at any time where processing is based on consent.
• Object to or restrict processing.
• Request data portability.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details below. We will respond within 30 days.

7. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

8. No Misrepresentation

Mbmwine does not make misleading claims, fake endorsements, or false urgency. We do not impersonate brands or government entities. All testimonials and case studies on this site are genuine and verifiable upon request. We clearly identify our ownership and do not guarantee specific results without documented evidence.

9. Contact Us

For privacy-related inquiries, data requests, or complaints, please contact:

Mbmwine
2656 Radebe Square
Phone: 057 451 2927
Email: info@mbmwine.com

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the new terms.